Refund policy

Refund & Return Policy

At Level Cosmetics, we want you to be fully satisfied with your purchase. Please read our return and refund terms below.

Cash on Delivery (COD) Orders
All Level Cosmetics orders are shipped via Cash on Delivery within Pakistan. We encourage customers to inspect their parcel at the time of delivery. If the product received is damaged, incorrect, or tampered with, please refuse the parcel or contact us immediately at goldenglowdaraz@gmail.com.

Return Eligibility
Returns are accepted within 3 days of delivery for damaged, defective, or incorrect items only. For hygiene and safety reasons, opened or used cosmetic products (oils, serums, creams) cannot be returned unless found to be defective. The product must be unused, in its original packaging, with all seals intact. Proof of purchase (order number) is required for all return requests.

Non-Returnable Situations
Change of mind after the product has been opened or used. Products damaged due to misuse or improper storage after delivery. Orders past the 3-day return window.

Refund Process
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed within 5-7 business days, either as store credit, a replacement product, or a refund to your original payment method.

How to Request a Return or Refund
Contact us at goldenglowdaraz@gmail.com with your order number and a description (and photo, if applicable) of the issue.

Contact Us
Level Cosmetics
kacha Emnabad road near ALNOOR super store, Shadman Town scheme No.2, Gujranwala, Pakistan
Email: goldenglowdaraz@gmail.com